We're here to help

Support

Need help? Check common questions below or reach out directly.

Frequently asked questions

How do I complete KYC verification?

Head to your profile settings and follow the identity verification steps. You'll need a valid government ID and a few minutes to complete it.

How do I start a P2P trade?

Browse open offers or post your own, then choose a trading partner. Once a trade starts, funds move into escrow automatically.

What do I do if a trade dispute occurs?

Open the trade and select "Raise a dispute." Our support team steps in to review the evidence from both sides and resolve it fairly.

Reach us directly

Email support
Office address
Crypque IT Solution LLC, 22nd floor,
Court Tower, Business Bay, Dubai
Response time
Our team typically replies within a few hours, every day of the week.